Comments on: How to Install OTRS on Ubuntu 16.04 https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/ Linux Tutorials and Guides Tue, 27 Aug 2019 17:22:19 +0000 hourly 1 https://wordpress.org/?v=6.6.1 By: atr https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/#comment-236 Tue, 27 Aug 2019 17:22:19 +0000 https://linuxhostsupport.com/blog/?p=517#comment-236 Error: Please make sure your database accepts packages over 64 MB in size (it currently only accepts packages up to 4 MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.

I have modified as per instruction to changed to 64M but this error shows. Please help.

]]> By: admin https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/#comment-235 Sun, 25 Aug 2019 06:30:00 +0000 https://linuxhostsupport.com/blog/?p=517#comment-235 In reply to Angel.

Check if you can log in to MySQL console using the otrs user:

mysql -uotrs -p

]]> By: Angel https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/#comment-234 Wed, 21 Aug 2019 18:19:37 +0000 https://linuxhostsupport.com/blog/?p=517#comment-234 i have the same problem, my user “root@localhost” and my password “****” cant grant access to site.
the answer is user or password incorrect.
i check the config.pm and have this config.

$Self->{DatabaseHost} = ‘127.0.0.1’;

# The database name
$Self->{Database} = ‘otrs_db’;

# The database user
$Self->{DatabaseUser} = ‘otrs’;

# The password of database user. You also can use bin/otrs.Console.pl Maint$
# for crypted passwords
$Self->{DatabasePw} = ‘password’;

]]> By: admin https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/#comment-183 Tue, 16 Apr 2019 10:36:40 +0000 https://linuxhostsupport.com/blog/?p=517#comment-183 In reply to vinny.

Please check bind-address in the my.cnf file or if you cannot find bind-address in the my.cnf file, then check in mysqld.cnf file.

]]> By: vinny https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/#comment-182 Mon, 15 Apr 2019 18:11:29 +0000 https://linuxhostsupport.com/blog/?p=517#comment-182 i get the following error on step of configuring the database

Can’t connect to MySQL server on ‘127.0.0.1’ (111) , but mysql server is running

]]> By: admin https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/#comment-160 Fri, 01 Feb 2019 09:21:59 +0000 https://linuxhostsupport.com/blog/?p=517#comment-160 In reply to Mukesh Kumar.

What error do you get?

Did you check the log files?

]]> By: Mukesh Kumar https://linuxhostsupport.com/blog/how-to-install-otrs-on-ubuntu-16-04/#comment-158 Thu, 31 Jan 2019 12:23:23 +0000 https://linuxhostsupport.com/blog/?p=517#comment-158 I am not able to login after installation, please help me in this

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